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CargoWise Outage Sparks Fresh Concerns Over Platform Stability

WiseTech Global's CargoWise platform experienced a significant outage on Tuesday afternoon. A faulty data update caused the disruption, preventing user access and disrupting messaging services beginning at approximately 3pm Sydney time. Full functionality was restored between 5pm and 7pm, though some customer-specific issues persisted afterward. Multiple customers across cloud and self-hosted deployments were affected. The incident has reignited industry concerns about software quality and support responsiveness. WiseTech declined to disclose the total number of impacted customers but committed to implementing additional safeguards against similar failures. Customers reported ongoing workflow problems even after services were restored, raising questions about the completeness of the recovery effort.