ports

CargoWise Platform Hit by Global Two-Hour Outage

WiseTech Global activated its major incident protocol after CargoWise users worldwide experienced widespread login failures and messaging disruptions. The outage lasted approximately two hours, affecting both cloud-based WiseCloud and self-hosted installations. WiseTech restored access after implementing remediation efforts around two hours after initial escalation. Industry sources indicate a reference data update triggered login exceptions across the platform. Companies had to restart process controllers following WiseTech's fix. The disruption impacted customers ranging from small customs brokers to major international freight forwarders. Affected users reported that approximately 99 percent of logged-in users experienced complete session terminations, with all inbound controlled messages disrupted. Once service was restored, companies activated backup re-processing routines. WiseTech has not publicly confirmed details regarding the incident's root cause or full scope.