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Human Expertise Remains Critical as AI Expands in Logistics Operations

Logistics companies deploying artificial intelligence tools must maintain human oversight to maximize their effectiveness. According to Lean Solutions Group CTO Alfonso Quijano, the "experts in the loop" model positions human judgment as essential rather than supplementary to AI capabilities. Artificial intelligence has delivered measurable productivity improvements across freight and logistics, but its full potential emerges only when paired with experienced personnel. The approach assigns routine tasks to automation while preserving human decision-making for complex scenarios. Standard operating procedures require fundamental restructuring to function effectively with AI systems. Most current SOPs remain static documents, updated infrequently and poorly suited for continuous improvement cycles. Companies must treat SOPs as living documents that evolve as AI systems encounter gaps in coverage. Experts confirm operational issues and validate procedure updates, creating feedback loops that strengthen both processes and AI performance over time.