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ShipStation Global Deploys 250 AI Agents to Automate Freight Operations

ShipStation Global has moved beyond pilot programs to deploy more than 250 purpose-built AI agents across its freight operations, the company said. The platform handles complete workflows from quote requests through carrier selection and booking without dispatcher involvement. One agent processed a Sunday evening shipment inquiry from a China-based shipper end-to-end within minutes. The agents make real-time routing decisions by accessing internal systems and third-party platforms including Salesforce. When an agent detects that a carrier cannot service a pickup location on a given day, it automatically assigns an alternate carrier within the same transaction cycle. ShipStation Global, formed from the combination of WEX Group and Octane, built a dedicated AI platform allowing engineers to develop custom skills trained specifically on freight data. The company's scale of production deployment distinguishes it from narrower industry pilots elsewhere.